Help for victims of domestic abuse

If you're in immediate danger - call the police

Call 999 and try to speak to the operator if you can, even by whispering. You may also be asked to cough or tap the keys on your phone to answer questions. 

If you're on a mobile phone and can't speak

• If you can’t speak, the operator will listen for background noise or signs of distress
• If nothing is heard, the call is forwarded to an automated police message
• Pressing 55 tells the system it’s a genuine emergency and routes your call to a police call handler
• The handler will try to communicate using yes/no questions, asking you to press keys

If you're on a landline and can't speak

• If you don’t speak or respond, the operator will listen for background noise or signs of distress
• If the operator hears suspicious or distressing sounds, or even just silence, they may transfer the call to the police
• Your location is automatically available to emergency services when calling from a landline, which helps them respond even if you can’t speak

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Other ways to get help

Contact the 24-hour National Domestic Abuse Helpline

• Visit the National Domestic Abuse Helpline website or telephone 0808 2000 247
• British Sign Language (BSL) support is available Monday to Friday, 10am to 6pm
• Translation is available if your first language is not English
• You can also chat online, Monday to Friday 10am-10pm and 10am-6pm on weekends

Visit the Barnet Homes Domestic Abuse drop-in service

• An in-person service for all ages and genders - you don't need an appointment
• Every Thursday from 9.30am to 12.30pm
• Visit 2 Bristol Avenue, Colindale, London NW9 4EW

Contact a Barnet-based support service

• Solace - for anyone aged 16 or over
  Telephone 020 3874 5003, Monday to Friday, 9am to 5pm
   
• AWRC - for black, minority and ethnic (BME) women
  Telephone: 020 8961 6549/5701 - Monday to Friday, 10am to 5pm
   
• Youth Realities - for children and young people up to 25 years old
  Telephone 0203 916 5709, Monday to Friday 10am to 6pm
   
• Jewish Women's Aid - for women from the Jewish community
  Telephone 0808 801 0500 - Monday to Thursday, 9.30am-9.30pm, closed on Jewish festivals
   

Contact a national support service

• Refuge - for women and children
  Telephone 0808 2000 247, 24 hours
   
• Galop - for the LGBTQ+ community
  Telephone 0800 999 5428 (opening hours vary)
   
• Hourglass - for older victims
  Telephone 0808 808 8141, 24 hours
   
• IKWRO - for Middle Eastern, North African and Afghan women and girls
  Telephone 0207 920 6460, Monday to Friday, 9.30am to 5.30pm
   
• Karma Nirvana - for victims of honour-based abuse and forced marriage
  Telephone 0800 5999 247, Monday to Friday, 9am to 5pm
   
• ManKind - for male victims/survivors
  Telephone 0808 2000 247, Monday to Friday, 10am to 10pm
   
• NSPCC - for children and young people
  Telephone 0808 800 5000, Monday to Friday, 10am to 4pm
   

Contact youth-focused support service

• Youth Realities - for young people aged between 11-25, living, studying or in close to the Borough of Barnet
  Telephone 0203 916 5709, Monday to Friday, 10am to 6pm
   
• Art Against Knives - for young people who are most at risk of violence, abuse, and exploitation
  Telephone 020 3004 7974, Monday to Friday, 10am to 6pm

If you want to speak to someone else

You can speak to people who are trained to recognise abuse and can help you access support: 

• Emergency service professionals such as police officers, ambulance staff or the fire service
• Educational professionals such as teachers and safeguarding staff
• Medical professionals such as GPs, doctors and nurses
• Social services

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