Contact the council

AskBarnet is our chatbot - it can answer general queries about Council Tax, Housing Benefit, bins, recycling, schools and pest control .

It is available on certain pages including our homepage.

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Contact us on 020 8359 2000 for all services except Adult Social Care and Housing (link takes you to Barnet Homes).

Our contact centre is open from:

• Monday to Thursday from 9am to 5:15pm

• Friday from 9am to 5pm

For out of hours emergencies call 020 8359 2000

If you are unable to access services online or by phone, we can help you in person at Burnt Oak Library or Chipping Barnet Library.

Services offered:

• General enquiries: we can offer assistance if you need extra help with something
• Cost of living: support and assistance
• Jobs, training and skills
• Schools and education: we can help you apply for primary and secondary schools

Burnt Oak Library

• Address: 99 Watling Avenue, Edgware, HA8 0UB
• Burnt Oak Library location
• Monday and Wednesday from 9am to 4pm
• Please arrive before 3.30pm

Chipping Barnet Library

• Address: 3 Stapylton Road, High Barnet, Barnet, EN5 4QT
• Chipping Barnet Library location 
• Tuesday from 9.30am to 4pm
• Please arrive before 3.30pm

Our Pay for it now page allows you to pay things including Council Tax, business rates, Penalty Charge Notices and parking permits.

Relay UK

Relay UK is a text relay service that lets people with hearing loss or speech impairment access the telephone network

Get the Relay UK app  

1. Download the Relay UK app from the App Store, Google Play or Microsoft Store onto your smartphone, tablet, or computer. 
2. Link your number to it to tell the app how you would like to use the service.  
3. To contact us at Barnet Council, open the Relay UK app, put in 020 8359 6111 and you will be connected to Relay UK. 
4. The Relay Assistant will speak the words you type to the person you're calling. The Relay Assistant will type their reply so you can read it on your display. 

Using textphone 

If you’re a textphone (minicom/uniphone) user, you can still make calls in the usual way. 

1. Dial 18001 020 8359 6111 from your textphone. 
2. When connected, you can type or speak your conversation. The Relay Assistant will type back anything the hearing person says. 
3. The conversation will carry on this way until one of you ends the call. 

Accessible contact form

Use our contact form to write to us.

Text based contact form

If you are a British Sign Language (BSL) user, you can contact us using the free InterpretersLive! BSL interpreting service.

1. Go to the Barnet Council page of Interpreters Live. 
2. Enter the name of the Barnet service you want to contact.
3. Tell us your name (optional).
4. You'll connect to a BSL Interpreter - you will see them on your device screen in the web browser or app window.

This service is available:

• Monday to Thursday 9am to 5:15pm
• Friday 9am to 5pm

Pre-booking is available by emailing interpreterslive@signsolutions.uk.comExternal link

Some services have their own process for complaints:

• Barnet homes complaints 
• Challenge a parking ticket 
• Complain about a Councillor 
• Adult Social Care complaints 
• Children Social Care complaints
• Complain about my child's school       

For other services, you can:

• make a formal complaint online
• Call 020 8359 2000 
• Write to us: Barnet Council, 2 Bristol Avenue, Colindale, London, NW9 4EW 

It's good to know when we are doing well. If you want to compliment us, you can tell a member of staff or the service manager or fill in our form below.

We will make sure that all of the staff involved are told about your praise.

Make a compliment form 

If you have media or press enquiries about the council or are interested in filming in Barnet, visit our Press Contacts page.

Contact details for Barnet Homes contains email and phone information for Barnet Homes, plus how to make contact if you could be made homeless.