Report a noise problem

What we can investigate

We can investigate issues like:

building work (from construction sites and home improvements)
loud music or TV
dogs barking loudly late at night
burglar or fire alarms ringing for no reason or not being dealt with
noise from deliveries or collections at private premises that happen regularly between 11pm to 6am

What we cannot investigate

We cannot investigate everyday noises like:

household noises:

washing machines, vacuum cleaners, or kitchen appliances
slamming doors or cupboards, or moving furniture
children playing (including in playgrounds)
crying babies

street noises:

emergency service sirens
roadworks and maintenance
traffic noise
delivery noise from the highway

We also can’t investigate anti-social behaviour or domestic abuse cases. This should be reported to the Metropolitan Police. You can do this either online or by calling 101.

Always call 999 in emergency situations.

Before you complain

Sometimes people don’t realise they are causing a noise problem. Many issues can be resolved by speaking to the person directly.

If the problem happens often, keep a record of when the noise occurs and how it affects you.

Noise Log Sheet (Word)

After you’ve complained

How our Noise and Nuisance team responds to a complaint depends on:

the type of problem
what time it happens
if it has happened before

We usually try to speak to the person causing the problem, either in person or by letter. Most of the time, this works, and the problem stops.

In most cases, one of our noise officers will call or email you to the discuss the issue.