Accessibility statement for Idox digital platform housing forms

Accessibility statement for Idox digital platform housing forms

This accessibility statement applies to Idox digital platform housing forms.

How accessible are the Idox digital platform housing forms

Some pages do not have the correct heading hierarchy structure, which can affect how screen readers announce content on the page. 

Feedback and contact information

If you need the Idox digital platform housing forms in a different format like an accessible PDF, large print, easy read, audio recording or braille, email webmaster@barnet.gov.uk

We’ll consider your request and get back to you.

Reporting accessibility problems 

We’re always looking to improve the accessibility of the Idox digital platform housing forms. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, email webmaster@barnet.gov.uk

It would be helpful if your email contained the following:

• a description of the problem 
• how you are accessing the site, for example on your phone, on a laptop, on a tablet
• which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari and include the version number

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about Idox digital platform housing forms accessibility

London Borough of Barnet is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the [Web Content Accessibility Guidelines version 2.1 AA standard or Web Content Accessibility Guidelines version 2.2 AA standard], due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages do not have the correct heading hierarchy structure, which can affect how screen readers announce content on the page. This does not comply with WCAG2.1 Success Criterion 2.4.6 Headings and Labels. We have addressed this in most cases but there may still be instances in some historic forms. 

What we’re doing to improve accessibility

The Idox digital platform housing forms have been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

It is partially compliant and meets most requirements of the WCAG 2.1 AA standard. As there are a large number of web forms, we manually tested a representative selection of forms, from different categories, and select pages within the Idox digital platform housing forms Digital Platform system.

We're using reports from accessibility software WAVE and AXXE, and following WCAG guidelines to work towards being fully compliant with WCAG 2.1 AA success criteria. We will work to address any issues which are brought up by users, as well as reviewing the compliance as part of any future updates to the Idox digital platform housing forms.

Preparation of this accessibility statement

The Idox digital platform housing forms were last tested on 15 June 2022.

This statement was prepared on 25 April 2024

It was last updated on 25 April 2024.