Data production and publication
Received: 17 March 2025
Under the Freedom of Information Act please could you tell me whether you as an organisation produce the data indicated below, whether you publish it publicly, and how frequently you publish it. I do not require and am not asking for the data itself, or its published location, only an indication of whether this is data routinely produced and published. For Produced, you do not need to say more than: Yes, no or partially. For Published by you: Yes or no (Please note: Providing the data to a third party, including central government, for publication, but not directly publishing it yourself, should be answered 'no') For Publication frequency: Annual, quarterly, monthly, weekly, or real time. If you wish to add any notes of explanation then please do so, but for the purposes of the response preparation time limit that is not something I am requesting. I would like a response by email, with responses placed in the tables provided. Many thanks in advance. ------------------------------Organisational dataDataProducedPublished by youPublication frequencyNumber of permanent and fixed term staff employed by the organisation, broken down by service area Number of agency staff in the organisation, broken down by service area Total staffing costs, broken down by service area Total number of days lost due to staff sickness, broken down by service area (including both permanent and agency staff) Percentage of vacant roles, broken down by service area A detailed schedule of all posts advertised for the previous 12 months, by service area, including role type, date the role was advertised, number of applications received, date staff were appointed and start date Percentage of staff who left the organisation during the previous 12 months (turnover rate), broken down by service area The number of staff who have claimed overtime, broken down by each service area Service informationDataProducedPublished by youPublication frequencyOperational opening hours for contact centres Logs of calls to contact centres and other areas, including call answer times and outcomes Logs of emails to contact centres and other areas, including response times and outcomes Forecast/actual revenue and capital spend, broken down by service area KPIs - BenefitsDataProducedPublished by youPublication frequencyTotal number of new Housing Benefit claims Average number of days to process new Housing Benefit claims Total number of new Council Tax Support claims Average number of days to process new Council Tax Support claims Total number of new Housing Benefit change requests Average number of days to process new Housing Benefit change requests Total number of new Council Tax Support change requests Average number of days to process new Council Tax Support change requests Total number of undisputed invoices Number and percentage of undisputed invoices paid within 30 days KPIs - RevenueDataProducedPublished by youPublication frequencyTotal housing rent due Total housing rent collected Total business rates due Total business rates collected Total council tax due Total council tax collected KPIs - PlanningDataProducedPublished by youPublication frequencyNumber of major applications including Public Service Infrastructure Developments received Number of major applications including Public Service Infrastructure Developments, broken down by whether they were determined within 8 weeks, 8 to 13 weeks, or with an associated planning agreement Total number of major applications including Public
Outcome / Documents
- Response (some not held) - application/pdf - Download