Tenant Complaint Data for Financial Year 2024-2025
Received: 20 June 2025
Dear Barnet Council, I hope you are well. This email is a request for information under the Freedom of Information Act 2000. My name is Ellen, and I am writing on behalf of Alan Boswell Group.Please could you provide the below information for the financial year 1st April 2024 - 31st March 2025 OR the most recently completed financial year for which data is available. We are requesting data on the following: 1.The number of rental properties you maintain.2.Number and nature of complaints you get from tenant(s)A breakdown of these formal tenant complaints by the primary subject category (e.g., repairs, anti-social behaviour, staff conduct, communication, estate management, rent/charges, etc.), including the number of complaints received per category. Please use your organisation's standard categorisation. Please indicate if the complaint was for a private residential property, council home, or private sector lease. 1.Time taken to resolve these tenant(s) complaintsThe average time taken (please specify if in working days or calendar days) to reach a formal resolution or closure for all tenant complaints that were closed/resolved during the specified financial year.2.Cost to resolve the tenant(s) complaints The total identifiable costs associated with [e.g., external mediation services used for tenant disputes, or specific repair categories that frequently lead to complaints] for complaints resolved in the specified financial year.If any part of this request is unclear, please do not hesitate to contact me for clarification via email. We would prefer to receive this information in an electronic format, ideally as a CSV file or an Excel spreadsheet, sent to my email address. If you do not hold some of this information, please inform me. If you estimate that the cost of complying with this request will exceed the appropriate limit, please inform me and provide advice on how I can refine my request to bring it within the cost limit.I understand that under the Act, I should receive a response within 20 working days.If your organisation is not subject to the Freedom of Information Act 2000, I would be grateful if you could confirm this and consider this request as a general enquiry for the voluntary disclosure of information.Thank you for your time and assistance.Yours faithfully,Ellen Holmes
Outcome / Documents
- Response (not held) - application/pdf - Download