System Support for Housing Benefit and Council Tax
Received: 30 July 2025
Hi,Can you please provide the following information:1.What system do you use to administer Housing Benefit?Response type: Supplier name and whether the server is on-premises or hosted.2.What is the system Contract Start Date?Response type: Date3.What is the System Contract Renewal Date?Response type: Date4.How many staff are employed in your team/department with responsibilities for Housing Benefit system administration? e.g. user account management, system configuration, year-end/rollover processes, patch and release management, helpdesk support, etc.Response type: Number of staff, with a breakdown of roles and seniority levels.5. What are the primary responsibilities and key tasks undertaken by the system Housing Benefit administration team?Response type: Free text6. Do system admin staff produce non-standard ad-hoc reports?Response type: Yes/No7. Is there a separate team responsible for reporting (e.g. subsidy reporting)?Response type: Yes/No + free text8. How many performance staff are in the Housing Benefit team? e.g. performance monitoring and reporting, data analysis and quality assurance, compliance and audit support, training and guidanceResponse type: Number9. Are the Housing Benefit Performance and System Administration teams combined or separate? If they are not combined, please confirm whether the teams fall within the same department or different departments.Response type: Joint / Separate / free text10. What system do you use to administer Council Tax?Response type: Supplier name11. What is the Contract Start Date?Response type: Date12. What is the System Contract Renewal Date?Response type: Date13. How many staff support the Council Tax system's administrative function? e.g. user account management, system configuration, patch and release management, helpdesk support, etc.Response type: Number14. What are the primary responsibilities and key tasks undertaken by the Council Tax system administration team?Response type: Free text15. Do system admin staff produce non-standard ad-hoc reports for Council Tax revenue? Context: Includes KPI dashboards, debt remedies dashboards, and digital dashboardsResponse type: Yes/No16. Is there a separate team responsible for reporting (e.g. collection reporting)?Response type: Yes/No + free text17. How many performance staff are in the Council Tax revenue team? e.g. performance monitoring and reporting, training and guidance, compliance and quality assurance, recommending and implementing improvementsResponse type: Number18. Are the Council Tax Performance and System Administration teams combined or separate? If they are not combined, please confirm whether the teams fall within the same department or different departments.Response type: Joint / Separate / free text