Performance and resourcing of Planning Department
Received: 5 August 2025
I am writing to request information under the Freedom of Information Act 2000 relating to the performance and resourcing of your planning department. This is part of a data-gathering exercise to better understand planning performance across London boroughs. No personal data is being requested.Please provide the following information for the period 1 July 2024 to 30 June 2025, broken down by quarter where possible (Q3 2024, Q4 2024, Q1 2025, Q2 2025):________________________________________1. Application Processing*Number of planning applications validated within 5 working days.*Number of planning applications determined:oWithin the statutory timeframe (without extension).oWith an agreed Extension of Time (EoT).oOutside the statutory timeframe without EoT.*Use of Planning Performance Agreements (PPAs):oNumber of applications subject to a PPA.oPercentage of those PPAs determined within the agreed time.________________________________________2. Staffing and Resources (FTE)*Number of planning case officers.*Number of conservation officers.*Number of planning support/admin staff.*Use of agency or temporary staff (Yes/No; if Yes, approximate number).*Average caseload per planning officer (e.g. applications determined per officer per quarter).________________________________________3. Pre-Application Process*Number of pre-application enquiries received.*Average response time to pre-app enquiries.*Number of pre-apps that proceeded to full planning applications.*Whether officer contact is routinely available during the pre-app process (Yes/No).________________________________________4. Customer Service Metrics*Number of formal complaints received relating to the planning service.*Percentage of planning applications requiring clarification or re-submission during the validation stage.________________________________________Please provide the information in spreadsheet or tabular format if available. I look forward to your response within the statutory 20 working days.
Outcome / Documents
- Response (some exceeds appropriate limit) - application/pdf - Download