N10 area
Over 3,000 homes in the N10 postcode area are without gas following water from a burst main entering the gas supply network on Sunday (12 January). The postcode straddles the Barnet and Haringey border but most of the affected properties are within the borough of Barnet. Cadent, the gas supplier, has warned it will take at least a week for gas to be restored.
Cadent’s engineers need to access every property to turn off the gas supply before they can start pumping out the water from the gas mains. Engineers will need to return to each property to switch on the gas once the water has been pumped out. Updates and details of affected streets are on Cadent’s website Water in gas pipes - N10 - Cadent Gas Ltd
Cadent is also leading on the support for residents living without gas during the cold weather. A customer support hub is in operation in Freehold Community Centre, 9 Alexandra Road, N10 2EY, which is open 9am-8pm. An emergency phone line is open 8am-8pm – 0800 389 8000. Cadent is providing electric heaters and hobs, as well as food vouchers to residents on its Priority Services Register.
Barnet Council’s response
The council has an emergency response in place. The council’s Adult Social Care and Children’s Services are liaising with Cadent to ensure that all vulnerable residents are being supported and to provide daily welfare visits.
Finchley Lido has offered the use of their showering facilities for affected residents during normal opening hours.
Barnet Homes and care providers in the area are also engaged and are responding to any urgent needs for additional support.
Cadent is leading on the emergency response, so residents are asked to contact their emergency call centre for support: 8am-8pm – 0800 389 8000
Useful information
Cadent Gas:
Email: WeCare@CadentGas.com
Call: 0800 389 8000 – line is open 8am-8pm Monday to Friday.
Online updates: https://cadentgas.com/incidents/loss-of-gas-n10
If you smell gas – call 0800 111 999* immediately.
Please ask for ID before letting anyone into your home, all Cadent Gas engineers carry ID.
Customer Support Hub:
Freehold Community Centre, 9 Alexandra Rd, London N10 2EY. Open daily from 9am-8pm. Please visit in person for other/specific enquiries to Cadent Gas.
Existing additional services in your local community:
Free Hot Showers (availability is limited)
- Finchley Lido Leisure Centre – based in Great North Leisure Park, High Rd, London N12 0GL (please bring a proof of address)
(Mon- Fri 6:45am - 10pm, Sat - Sun 8am - 5:30pm)
Free Hot Food and Drinks (availability is limited)
- Smart Buns, free food available in Turnpike Lane (please bring a proof of address) (Sat - Thur: 12pm - 12am, Fri 2pm - 12am)
- Muswell Hill Methodist Church, soup and rolls available (Thursdays 1pm-4pm)
- Holybella Cafe, 156 Colney Hatch Lane free soup (first come first served)
Pay it Forward Schemes
- Hornsey Central Neighbourhood Health Centre has a pay it forward scheme with free drinks and food (availability is limited).
- ‘Warm Welcome Signs’ displayed in Shops and Cafes indicate pre-paid food and drink vouchers are available inside.
Warm Community Space
- Friern Barnet Community Library is open 12pm-6pm, Mon-Fri. Friern Barnet Community Library, Friern Barnet Road, London, N11 3DS